This Return Policy explains how vehicle returns, cancellations, and refunds are handled when you rent a car through Drivus.pk, including bookings paid online.
Returning the Vehicle
Please return the vehicle to the agreed location at or before the end of your rental period, with the same fuel level and in the same condition as at pickup. Late returns may be charged for the additional time.
Early Returns
If you return the vehicle earlier than booked, please contact us in advance. Refunds for unused rental days depend on the booking type and are handled on a case-by-case basis.
Condition & Charges
The vehicle should be returned clean and undamaged. Charges may apply for excessive cleaning, damage, missing accessories, or traffic and toll violations incurred during the rental.
Online Payments & Refunds
Where a booking is paid online and a refund is due, the amount is refunded to the original payment method used at checkout. Refunds are processed after the returned vehicle has been inspected, or after an eligible cancellation is confirmed.
Refunds usually reach your account within 7 to 10 business days, though the exact timing depends on your bank or card issuer. The online payment gateway / processing fee is non-refundable and is deducted from the refunded amount.
Cancellations
You may cancel a prepaid online booking free of charge up to 24 to 48 hours before the scheduled pickup and receive a full refund, less the non-refundable gateway / processing fee. Cancellations made after that window, or no-shows, may qualify for a partial refund only. Please contact us as early as possible if your plans change.
Failed or Duplicate Payments
If a payment fails but an amount is still deducted, or you are charged more than once for the same booking, the extra amount is reversed automatically by the payment gateway. If you do not see the reversal within a few business days, please contact us with your payment details.
How to Request a Refund
To request a refund or report a payment issue, email us at bookme@drivus.pk with your Booking ID and the payment / transaction reference from your online receipt so we can locate your transaction quickly.
Contact Us
For anything related to returns, cancellations, or refunds, please contact us at bookme@drivus.pk.
